PRIVACY POLICY

Effective Date: 23 August 2026

We respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting us, or using any of our services.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. INFORMATION WE COLLECT

When you use our website or place an order, we may collect information including:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping or delivery address
  • Order and purchase details
  • Account information, if you create an account
  • Communications with our customer support team
  • IP address, browser type, device information, and website usage information

We only collect information that is reasonably necessary to provide and improve our services.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and confirm your orders
  • Arrange delivery of your purchases
  • Provide order status and delivery updates
  • Process payments
  • Provide customer support
  • Handle warranty, return, refund, and exchange requests
  • Respond to your questions and enquiries
  • Maintain and improve our website
  • Prevent fraud, misuse, and suspicious transactions
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements

Where permitted, we may also use your contact information to inform you about products, promotions, or services that may be relevant to you.

3. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment service providers.

We generally do not directly store complete debit or credit card information on our website. Payment providers process payment information according to their own privacy and security policies.

Available payment methods may include Cash on Delivery, bank transfer, and secure online payment methods displayed during checkout.

4. SHIPPING AND DELIVERY INFORMATION

Where necessary to complete your order, we may share relevant information such as your name, phone number, delivery address, and order details with courier companies, delivery partners, or logistics service providers.

This information is shared only as necessary to complete the delivery or related service.

5. COOKIES

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Maintain your shopping cart
  • Improve website performance
  • Understand how visitors use the website
  • Help prevent fraud and security issues
  • Provide relevant advertising where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

6. ANALYTICS AND THIRD-PARTY SERVICES

We may use third-party services for website analytics, advertising, payments, security, communications, or other business functions.

These service providers may process limited information as necessary to provide their services.

Third-party providers are responsible for handling information according to their own privacy policies and applicable laws.

7. WHATSAPP AND CUSTOMER SUPPORT

If you contact us through WhatsApp, telephone, email, website forms, or other communication channels, we may retain the information you provide and relevant communication history to:

  • Respond to your request
  • Provide customer service
  • Resolve complaints
  • Process returns or warranty claims
  • Maintain appropriate business records

For customer support, you may contact us on WhatsApp:

+971 50 248 0038

8. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share information when reasonably necessary with:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting providers
  • IT and security service providers
  • Analytics providers
  • Customer support service providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

9. DATA SECURITY

We take reasonable technical and organisational measures to help protect customer information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for keeping their account passwords and login information confidential.

10. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for purposes including:

  • Processing and completing orders
  • Customer support
  • Warranty and return services
  • Accounting and business records
  • Fraud prevention
  • Legal and regulatory obligations

Information that is no longer required may be deleted, anonymised, or securely retained where required by applicable law.

11. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate information
  • Deletion of certain personal information
  • Restriction or objection to certain processing
  • Withdrawal of consent where processing is based on consent

Certain information may need to be retained where required for legal, accounting, fraud prevention, or other legitimate business purposes.

12. MARKETING COMMUNICATIONS

If you receive promotional communications from us, you may request to stop receiving them at any time.

Transactional communications relating to your orders, payments, delivery, returns, warranty claims, or customer service may still be sent when necessary.

13. CHILDREN’S PRIVACY

Our website and services are intended for customers who are legally permitted to make purchases.

We do not knowingly seek to collect personal information from children where parental or legal guardian consent is required by applicable law.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. INTERNATIONAL DATA PROCESSING

Some service providers used by our website may process or store information outside the United Arab Emirates.

Where applicable, we take reasonable steps to work with reputable service providers and handle personal information in accordance with applicable privacy requirements.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, website, business practices, or applicable requirements.

Any updated version will be published on this page with a revised effective date.

We recommend reviewing this Privacy Policy periodically.

17. CONTACT US

If you have any questions about this Privacy Policy, your personal information, or how your information is handled, please contact our customer support team.

Website: https://dwoox.com
WhatsApp: +971 50 248 0038

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.